Shipping policy
Thank you for shopping with us at Tol ’thema. Below is everything you need to know about how we handle shipping.
1. Processing Times
All Tol’thema garments are made to order. Please allow 7–10 working days for production before dispatch unless otherwise noted.
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Standard orders are processed within 7 and 10 working days, and priority orders are processed between 3 to 5 working days. Orders are not shipped or delivered on weekends or holidays.
Please allow additional time during high-volume periods.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
3. International Shipping
We ship worldwide. International shipping can take up 14 to 16 working days in addition to the order processing period.
Please note international orders may be subject customs duties and taxes, which are the responsibility of the customer
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking number
5. Delays & Issues
While we aim to meet delivery timelines, delays may occur due to weather, customs, or courier issues. We are not liable for delays once your order has left our warehouse.
Please note: During peak periods, orders may experience delays due to the high volume of orders and our limited production capacity. While our standard turnaround time is 5 to 8 days, it may occasionally take longer. We will reach out to communicate if we believe your order will not be delivered within the promised period.
6. Incorrect Addresses/Missing Paxi Codes
Please double-check your shipping details at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses or information provided by the customer.
If you use Paxi as delivery method, please add Paxi Code as a comment at checkout or send it with your order number via WhatsApp at 0673251375 or email to support@tolthema.com
7. Lost or Damage Packages
If your package arrives damaged or is lost in transit, please contact us within 2 working days of delivery. We’ll work with the courier to resolve the issue.
Need Help?
For any shipping-related inquiries, please contact us at:
Email: suporrt@tolthema.com
Phone: +27 672351375
