Return & Exchange Policy

Tol’thema Return & Exchange Policy

At Tol’thema, every piece is crafted with care to ensure you feel beautiful, confident, and comfortable. We understand that sometimes things do not work out, and we are happy to assist within fair and reasonable limits that help us maintain the integrity of our garments.

1. Logging a Return
If you would like to return your item, please log your return within 48 hours of receiving your order.
You can do this by emailing support@tolthema.com or sending a WhatsApp message to our customer service team.

All returns must be:
* Unworn and unwashed
* In original packaging with all tags intact
* Free from perfume, makeup, or any signs of wear

2. Refunds and Store Credit
Once we receive and inspect your returned item, you can choose between:
* A refund (excluding delivery fees)
* A store credit for the full item amount
Refunds and credits will only be processed once the item passes our quality inspection.

3. Late Return Requests
Returns logged after 48 hours of receiving your order will no longer qualify for a refund.
However, they may be considered for an exchange, subject to a R200 restocking and handling fee.
This helps us cover the cost of quality checks, repackaging, and restocking to maintain our high standards.

4. Occasion Wear and Worn Items
Due to the nature of our garments, items that appear to have been worn for an event will not be accepted for return or exchange under any circumstances.
This includes garments with makeup stains, perfume, stretching, or other signs of wear.

5. Why We Have This Policy
Our short return window is designed to protect the quality and exclusivity of each Tol’thema piece.
We want every customer to receive a dress in its original, untouched condition, just as it was crafted for her.

We appreciate your understanding and support in helping us maintain the standard that makes every Tol’thema piece special.